Privacy Policy
User Agreement
Financial User Agreement
Privacy Policy
User Agreement
Financial User Agreement
Thank you for choosing to use our wallet app. We take your privacy and data protection very seriously. This Privacy Policy aims to explain how we collect, use, store, and protect your personal information. Please read the following carefully.
Information collection and use
The personal information we collect and use includes, but is not limited to, the following:
Registration information: When you register to use our Wallet App, we may collect necessary information such as your username, email address, and mobile phone number. This information will be used to create and manage your wallet account and provide related services and notifications.
Wallet information: To provide wallet services, we may collect relevant information such as your wallet address, transaction records, and asset balances. This information will be used to process your transaction requests, display transaction history, and provide asset management functions.
Device information: We may collect information such as the type of device you use, the version of the operating system, and the device identifier to provide you with a better user experience and security. This information helps us optimize the compatibility of the wallet app and conduct security analysis to protect your account.
Log information: When you use the Wallet App, we may automatically collect information such as your operation logs, IP address, and browser type. This information is used to analyze user behavior, improve the quality of service, and troubleshoot technical issues. We promise to use this log information only when necessary and not to combine it with your personally identifiable information.
We will never collect or store:
Your Native Wallet password
Your private key, seed phrase, and other information on your Native Wallet
Shard information for your private keyless wallet that you have saved on your app
This policy does not apply to third-party processing of information generated by any third-party integrated services you use through our Services. When using integrated applications and services on this platform, be sure to review the relevant third party's legal documents, including but not limited to its service agreement and privacy policy.
To the extent permitted by laws and regulations, this platform may collect and use your personal information in the following situations without your authorization and consent:
(1) Relevant to national security and national defense security;
(2) Related to public security, public health, and major public interests;
(3) Relevant to criminal investigation, prosecution, trial and judgment execution, etc.;
(4) The personal information collected is in the public domain;
(5) Collect your personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels;
(6) Necessary to maintain the security and compliance of services, such as discovering and handling product and service failures;
(7) Other circumstances permitted by laws and regulations.
We collect information as follows:
(1) When you proactively provide us with information, for any reason;
(2) When you authorize us to obtain your information from a third party;
(3) Your use of our applications and services;
(4) When you contact or interact with our employees through various communication channels, such as through social platforms, communication platforms, in-person meetings, phone calls, emails, faxes and letters, etc.;
(5) When you have transactions with us, contact us or ask us to contact you;
(6) When you ask to subscribe to our emails;
(7) We will copy all or part of your transaction records through the blockchain system. However, your transaction records should be based on the records in the blockchain system.
In addition, Native Wallet's use and transfer to any other app of information received from Google APIs will adhere toAPI Services User Data Policy, including the Limited Use requirements.”
Information storage and protection
We will take reasonable technical and organizational measures to protect the security of your personal information, including but not limited to the following:
Data Storage: Your personal information will be stored on secure servers, which may be located outside of your country. We will comply with applicable legal requirements to ensure that your personal information is reasonably protected during data transmission and during storage.
Data encryption: We use encryption technology to protect your data transmission. When you use the Wallet App to make a transaction or send sensitive information, this data will be encrypted through a secure transmission protocol to prevent unauthorized access and theft.
Access Controls: We implement strict access control measures to limit access to your personal information. Only authorized employees or partners will have access to your personal information where they need it to do so and they must comply with confidentiality obligations.
Security Audits: We conduct regular security audits to evaluate and improve our security measures. This includes vulnerability scanning and security testing of systems, networks, and applications, as well as monitoring and logging security events.
Retention of Personal Information: We will retain your personal information only for as long as necessary. We will securely destroy or anonymize your personal information as soon as it is no longer needed to prevent unauthorized access or use.
Please note that although we take reasonable security measures to protect your personal information, the Internet is not a completely secure environment. Therefore, we cannot fully guarantee the absolute security of your personal information during transmission and storage.
Information Sharing and Disclosure
We promise not to sell, trade, or rent your personal information to any third party. However, we may share your personal information with third parties in the following circumstances:
Partners: We may share your personal information with certified partners to provide you with better service and support. These partners may include payment service providers, digital asset exchanges, and blockchain technology companies, among others.
Legal Requirements: We may disclose your personal information as required by applicable law, regulation, or court order. We may also disclose your personal information to law enforcement agencies or government authorities as required by applicable law to protect our legitimate rights and interests or public safety.
Protection of Personal Information: We will take reasonable steps to protect your personal information. If we believe disclosure of your personal information is necessary, we will endeavor to ensure that the information is used only for necessary purposes and with reasonable confidentiality and security controls.
Acquisition or Merger: If we are involved in any business transaction, such as an acquisition, consolidation, reorganization, or sale of assets, your personal information may become part of the transaction. In this case, we will ensure that your personal information is protected during the transaction and notify you when the transaction is completed.
We will describe which data Native Wallet shares with third-party tools and seek your consent when obtaining data. Native Wallet will only share data with third-party tools after you have explicitly agreed.Unless required by law or legal reporting obligations, Native Wallet will not disclose your personal data to any other third party in accordance with our Privacy Policy. Please note that Native Wallet may contain links to other third-party websites, services, and applications, which may have their own privacy policies, and we are not responsible for the privacy policies of those third parties.
If we need to disclose your personal data to service providers who provide business support to us, they may only use your personal data for specific purposes. We will take reasonable steps to ensure that our contractual arrangements and legal obligations with third parties comply with applicable privacy laws.
Cookies and Similar Technologies
We may use cookies and similar technologies to collect and store information about your visit and usage habits. These technologies help us provide a better user experience and functionality and analyze user behavior to improve our services.
Privacy Updates and Contact Information
We may update this Privacy Policy from time to time to reflect changes to our Services and legal requirements. The updated Privacy Policy will be posted on the Wallet App, and it is recommended that you check it regularly for the latest information.
If you have any questions, comments, or complaints about this Privacy Policy, please contact us at:
We will do our best to reply and resolve your issue.
Please note that this Privacy Policy only applies to our Wallet App and does not apply to any services provided by third parties or websites linked to. When using third-party services, please consult their privacy policies to understand their personal information processing rules.
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